Customer Service

Member Discount
The shopthirteen.org member discount only applies to current shopthirteen.org members. If you wish to take advantage of the member discount, you may purchase a shopthirteen.org membership at the following link: Membership You do not have to be a resident of New York to become a Thirteen member.

Other Ways to Order
Fax:
Add product to the shopping cart as if you were going to purchase online. Once all items have been added, click on the "Print this Page" link and fax with payment information to: 717-285-6363

Mail:
Add product to the shopping cart as if you were going to purchase online. Once all items have been added, click on the "Print this Page" link and mail with payment to:

ShopThirteen.org
PO Box 3400
Lancaster, PA 17604

Phone:
888-625-5360
Hours: 9am EST and 11pm EST, 7 days/week

If you have further questions about ordering, please call our customer care center at 888-625-5360.

Educational Orders
At this time, shopthirteen.org cannot process purchase orders.

International Orders
Online orders cannot be shipped outside of the United States. However, some products may be available for purchase and shipment abroad.

For customers in Canada, contact our customer care center via phone, fax or email (see the "Contact Us" section at the bottom of the page). For mail and fax orders, include a list of titles, quantities, the shipping address, preferred shipping method, and contact information for any follow-up questions about your request. Please allow 2 business days for a response.

For customers in all other countries, please fax or email your request (see the "Contact Us" section at the bottom of the page), and include a list of titles, quantities desired, the shipping address, preferred shipping method, and contact information for any follow-up questions about your request. Please allow 2 business days for a response.

Checking on Your Order
Phone:
1-888-625-5360
Hours: 9am EST - 11pm EST, 7 days/week
Please have your order confirmation number available to expedite the process.

Email:
shopthirteen@ordering.com
Include your full name, order confirmation number, billing address, and a way to contact you for further questions. Please allow 2 business days for a response.

Security and Privacy
Shopthirteen.org is committed to handling your information in a secure and confidential manner. Our fulfillment agent uses 128 bit SSL encryption software, which is industry standard and encrypts all of your personal information so that it cannot be read as it travels over the Internet.

Cookies must be turned on to place an online order. If you aren't sure how to turn on cookies, please consult your browser's "Help" feature. The cookies used at shopthirteen.org contain no personally identifiable information -- only a shopper ID number and an order ID number to facilitate your shopping transaction. These cookies are activated when you initiate a purchase transaction. When you exit your browser, the cookies are deleted.

For the complete shopthirteen.org privacy policy, click here.

Returns Policy
You may return any part of your shopthirteen.org order for a replacement or full product refund (minus shipping and handling) within 30 days of receiving it. If the return is due to defective or damaged product or a shipping error, please contact Customer Service for a postage paid label. For questions regarding returning an item, please call 1-888-625-5360, or send an e-mail to shopthirteen@ordering.com.

Shipping and Handling
For shipping rates, click here.

STANDARD SHIPPING is sent via FedEx Ground and orders on in-stock items usually arrive in 5-7 business days. Fees are based on the number of items ordered.

RUSH SHIPPING is sent via FedEx 2 Day Air and orders on in-stock items usually arrive in 2-3 business days. Fees are based on the number of items ordered.

OVERNIGHT SHIPPING is sent via FedEx Overnight Air and orders on in-stock items usually arrive in 1-2 business days. Fees are based on the number of items ordered.

Rights and Uses
Products available for "Home and educational use" may be purchased by individuals for home use, as well as by teachers, educators, educational institutions, libraries, and similar organizations for educational use.

Products listed as "For educational use only" may only be purchased by teachers, educators, educational institutions, libraries, scouting troops, religious education programs, home schooling families and similar organizations for educational use only, and no admission may be charged to view the program.

Shopthirteen.org makes every effort to offer as many of our programs on DVD and Blu-ray as possible. However, we are not able to obtain the distribution rights to some of our programs, so they are unavailable for sale. In addition, distribution rights expire after set terms and sometimes cannot be renewed. We appreciate your interest in our programming and encourage your feedback.

Contact Us

E-MAIL: shopthirteen@ordering.com
PHONE: 888-625-5360
Hours: 9am EST - 11pm EST, 7 days/week
FAX: 717-285-6363